FAQs

How can I contact TheGoonadise?

You can email us at support@thegoonadise.com where our customer

service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request

any changes/cancellations within 12 hours of ordering. All

requests after this time will be denied. Your order can be

returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and

PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse.

Please allow extra time for your order to be processed during

holidays and sale seasons. We process orders between Monday and

Friday. Orders will be processed within 1-3 business days from

the order date and shipped the next day after the processing day.

Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping,

you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Euros, which

means you may be liable to pay for duties and taxes once you

receive your order. Import taxes, duties and related customs

fees may be charged once your order arrives to its final

destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and

will not be covered by us. We are not responsible for delays

caused by the customs department in your country.

For further details of charges, please contact your local

customs office.

How do I return an item?

Please contact us at support@thegoonadise.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is

incorrect, missing, and/or defective. Please include your order

number, photographs of the item(s) and all related references

upon receiving your package. We will do our very best to resolve

your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment.

If you paid by credit or debit card, refunds will be sent to the

card-issuing bank within 7-10 business days of receipt of the

returned item or cancellation request.

Please contact the card-issuing bank with questions about when

the credit will be posted to your account. If you haven't

received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time

before the refund is posted to your account.